Customer Satisfaction Survey

In September 2016, Federation Council undertook a Community Satisfaction Survey to collect baseline data about community satisfaction levels with council services. 

The survey was implemented by the NSW Government and undertaken on behalf of all newly formed councils. Four hundred telephone surveys were completed by JWS Research and included accurate representation of gender, age and place of residence across the new council area.

The survey report included comparisons to the average rating of newly formed councils State-wide and in the Regional group of new councils. Federation Council achieved an overall score of 58 which was equal to the State average and slightly higher than the Regional average.

Areas where Council is performing significantly better than average included presentation of public areas, water and sewerage services and libraries. Waste management and customer service also scored positively, rating amongst some of the best things about Federation Council.

The main areas for improvements were maintenance of gravel roads and ensuring that decisions made are in the best interest of the community. The condition of sealed roads was rated by residents as important and although council is performing above the state average in this area, there remains room for improvement in satisfaction levels. 

The final report is available here(PDF, 2MB) .