Financial Hardship Support for Businesses and Residents

Have you lost your job or are you experiencing a reduction in your income as a direct result of the COVID-19 health pandemic?

We're here to help.

The COVID-19 pandemic has had an unprecedented impact on our lives. Some of us are struggling financially as a direct result. At Federation Council, we have a Hardship Policy to ensure that we take a fair and equitable approach with those persons suffering genuine financial hardship.

If you’re facing genuine financial hardship in paying your rates, fees or charges, please get in touch with our Finance team on (02) 6033 8999 or email We can have a chat about your individual circumstances and work out a payment plan together.

Common causes of financial hardship:

  • Illness, including physical incapacity, hospitalisation, or mental illness;
  • Loss of employment;
  • Decrease in earnings due to change in employment status;
  • Natural disaster or emergency situation;
  • Family breakdown;
  • A death in the family;
  • Family violence; and
  • Other factors resulting in unforeseen changes in a property owner’s capacity to meet their payment obligations.

Apply now for a payment plan with Council

Complete the online application form below and we will let you know within 14 days if your application is successful.

If you have any questions, please get in touch on (02) 6033 8999.


Additional help available 

The National Debt Helpline is a not-for-profit New South Wales Government phone service that provides free and confidential financial counselling for people experiencing financial difficulty.

Call: 1800 007 007

Wagga Wagga Office - 6-12 Church Street Wagga Wagga NSW  2650. 


Call: (02) 6937 1555 or 0407 738 138

Albury Office - 1/564-566 Olive Street Albury NSW  2640.


Call: (02) 6075 9300


Freecall: 1800 657 573

Call: (02) 6024 5792


Call: (02) 6021 7099

593 Olive Street Albury NSW 2640

Additional support for Business Owners and Operators

For additional support for business owners and operators, visit our Business Support page here