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Financial Hardship Support for Businesses and Residents

Have you lost your job or are you experiencing a reduction in your income as a direct result of the COVID-19 health pandemic?

We're here to help.

The COVID-19 pandemic has had an unprecedented impact on our lives. Some of us are struggling financially as a direct result. At Federation Council, we have a Hardship Policy to ensure that we take a fair and equitable approach with those persons suffering genuine financial hardship.

If you’re facing genuine financial hardship in paying your rates, fees or charges, please get in touch with our Finance team on (02) 6033 8999 or email council@federationcouncil.nsw.gov.au. We can have a chat about your individual circumstances and work out a payment plan together.

Common causes of financial hardship:

Illness, including physical incapacity, hospitalisation, or mental illness;
Loss of employment;
Decrease in earnings due to change in employment status;
Natural disaster or emergency situation;
Family breakdown;
A death in the family;
Family violence; and
Other factors resulting in unforeseen changes in a property owner’s capacity to meet their payment obligations.

Apply now for a payment plan with Council

Complete the online application form below and we will let you know within 14 days if your application is successful.

If you have any questions, please get in touch on (02) 6033 8999.

Click here to view form.

Additional help available

National Debt Helpline

The National Debt Helpline is a not-for-profit New South Wales Government phone service that provides free and confidential financial counselling for people experiencing financial difficulty.

Call: 1800 007 007