Council refines service delivery

Published on 24 March 2020


As of Wednesday 24 March, Federation Council has announced it will be refining its service delivery to ensure the safety and wellbeing of its staff and communities as the coronavirus pandemic continues.

Council will be closing its offices, depots and a number of other facilities to the public, and is encouraging its residents to go online, via its website, email or phone to do their Council business for the foreseeable future.

Federation Council Mayor Pat Bourke said that Council recognizes it was time to protect its critical service delivery for the betterment of Council’s communities and therefore refine the way in which Council delivers its services at this point in time.

“Council, like all authorities and our community, is taking the COVID-19 pandemic very seriously and receiving continuance guidance and instructions from our Federal and State authorities, and implementing new business practices in response,” he said.

“In the wake of tighter public health restrictions, there are implications that will touch every member of our community in some way. You only need to look at the stringent measures that have been put in place in the UK, the USA and other nations to understand what is likely to occur if we do not strictly follow the instructions around social distancing, personal hygiene and not congregating in large groups.”

Mayor Bourke said the best health advice is that social distancing is the most effective tool available to combat the spread of COVID-19 in our community.

“We must all do as much as we can to help combat the rising number of cases of COVID-19 in our community, and right across Australia, it is clearly the biggest threat to face us all in modern times” he said.

“Council is continuing to act on its Business Continuity Framework, with senior management, and supporting staff meeting daily to assess and implement various new practices to support our community during this time.”

Council facilities
The following facilities will be closed to the public as of Wednesday 25 March in the interests of staff and community wellbeing and in line with the measures announced by the Australian Government:

  • All Council Offices, located in Corowa, Howlong, Mulwala and Urana and any agency services normally associated within those buildings;
  • Work depots located in Corowa and Urana;
  • Corowa Service NSW Agency;
  • Council Libraries located in Corowa, Howlong and Mulwala;
  • Corowa Visitor Information Centre.

The website will be updated if further changes are made to Council’s service delivery as a result of COVID-19, including information on how to continue to contact Council.

Council offices and other facilities remain open to staff only, and Council encourages residents to use the extensive online options available here, or have their enquiry dealt with over the phone. 

Mayor Bourke concluded with “I can assure our community that Council remains extremely vigilant and committed to continue to ensure we work as hard as we can to deliver on our many critical services that are so vital in our community."



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